Customer Advisor

NATIONAL(2 days ago)

Cape Town, South AfricaOnsiteFull TimeJunior$56,929 - $76,362 (estimated)Customer Service

About this role

A Customer Advisor at Capita provides high-quality customer service within a telecoms environment, handling technical inquiries, troubleshooting, and promoting products and services. The role involves following up to ensure customer satisfaction and meeting performance targets.

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Required Skills

Customer Service
Troubleshooting
Communication
Problem Solving
Time Management
Active Listening
Empathy
Conflict Resolution
System Navigation
Customer-centric

About NATIONAL

gov.uk

GOV.UK is the UK government’s official online portal that centralises public services and authoritative information, from taxes, benefits and passports to driving, visas and legislation. Maintained by the Government Digital Service, it brings content from departments and agencies into a single, accessible site with transactional services, forms and practical guidance for citizens, businesses and professionals. The site emphasises clarity, accessibility and security, offering search, sign-in tools and up‑to‑date policy and regulatory information to help users complete tasks. It also publishes open data, guidance for developers and follows user‑centred design and publishing standards to continually improve government services.

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