Customer Advisor

The Customer Advisor role at Dŵr Cymru Welsh Water involves resolving customer queries related to billing, clean water, and wastewater incidents through various contact channels. This position requires exceptional communication skills, a passion for helping people, and the ability to build rapport while identifying customer needs and vulnerabilities. The role includes a 9-week training period followed by a 5-week rolling rota, with full-time office-based support for the first 6 months before transitioning to a hybrid model.