Customer Advocate
Carvana(5 hours ago)
About this role
Carvana is seeking Customer Advocates with at least 2 years of customer-facing experience to create memorable experiences for customers at their showroom, educate them on vehicles, and assist with purchase processes. The role involves direct customer interaction, vehicle knowledge, and some administrative duties.
Required Skills
- Customer Service
- Vehicle Knowledge
- Communication Skills
- Problem Solving
- Documentation
About Carvana
carvana.comCarvana is an online used‑car retailer that lets customers search, finance, and buy certified pre‑owned vehicles entirely through its website or app, with options for home delivery or pickup from its signature multi‑story “car vending machines.” The company emphasizes no‑haggle pricing, detailed 360° vehicle photos and history reports, and a seven‑day (or 250‑mile) return policy to simplify the buying experience. Carvana also offers trade‑ins, financing and extended protection plans, and operates its own inspection and logistics network to manage vehicle reconditioning and delivery.
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