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Customer Advocate at Safelite Group - ApplyBlast

Customer Advocate

Safelite Group

4 months ago

Corpus Christi, TX

Hybrid

Full Time

Junior

0 applicants

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About this role

As a Customer Advocate at Safelite, you serve as the company's first impression by managing administrative processes, scheduling, and work orders while greeting customers in person. You handle inbound phone calls and emails to resolve service issues, process invoices, and verify insurance information to ensure a memorable experience.

Responsibilities

Greet customers in person and resolve their concerns efficiently
Manage incoming calls and emails regarding service issues and pricing
Process invoices, credit memos, and rebills while verifying insurance
Confirm and complete work order information for repairs
Manage dealer part orders and special accounts workflows

Skills

About Safelite Group

safelite.com

Headquarters

Columbus, Ohio, United States

Company Size

10001+ employees

Founded

1947

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Safelite Group is America's leading auto glass repair and replacement company, offering windshield repair, windshield replacement, side and back window replacement, and safety system recalibration. They operate mobile glass shops and repair facilities across all 50 states, providing both in-shop and free mobile services. Safelite also assists customers with auto insurance claims and backs all services with a nationwide warranty.