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Customer Advocate at Safelite Group - ApplyBlast

Customer Advocate

Safelite Group

4 months ago

CEDAR HILL, TX

Onsite

Full Time

Junior

0 applicants

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About this role

A Customer Advocate at Safelite provides the first impression of the company by managing administrative processes, scheduling, work orders, and greeting customers in person or via phone and email. This organized professional resolves customer concerns efficiently while handling insurance verification, invoicing, and various operational tasks within the auto glass repair industry.

Responsibilities

Greet customers in person and answer inbound phone calls and emails
Manage administrative processes including scheduling and work orders
Resolve customer concerns and provide creative solutions quickly
Process invoices, credit memos, and rebills efficiently
Verify insurance information and complete work order details

Skills

Qualifications

High School DiplomaGED

About Safelite Group

safelite.com

Headquarters

Columbus, Ohio, United States

Company Size

10001+ employees

Founded

1947

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Safelite Group is America's leading auto glass repair and replacement company, offering windshield repair, windshield replacement, side and back window replacement, and safety system recalibration. They operate mobile glass shops and repair facilities across all 50 states, providing both in-shop and free mobile services. Safelite also assists customers with auto insurance claims and backs all services with a nationwide warranty.