Customer Analytics Lead

The Customer Analytics Lead delivers end-to-end commercial insights across the customer journey, from acquisition through retention and post-order experience. This role involves collaborating with cross-functional stakeholders to form hypotheses, design analytical approaches, and uncover actionable insights that shape the company's understanding of customer behavior and its impact on key commercial metrics. The position connects granular insights from individual analytics squads into a coherent commercial narrative to support strategic decision-making by senior stakeholders.