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Customer Associate at NABIS - ApplyBlast

Customer Associate

NABIS

29 days ago

3.3 on Glassdoor

Rochester, New York, United States

Onsite

Full Time

Junior

0 applicants

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About this role

The Customer Associate role supports Nabis' growing New York market by acting as an extension of the company's operations and aligning brand and retail partner goals with daily activities. This position involves providing customer service support, managing communications, and collaborating with internal teams to resolve partner issues and drive success. The ideal candidate is detail-oriented, empathetic, and skilled in maintaining strong relationships with cannabis industry partners.

Responsibilities

Support internal and external Nabis partners including brands and retailers
Execute inbound and outbound calls, emails, and chats to maintain KPIs
Identify and escalate issues to appropriate channels and drive solutions

Skills

About NABIS

nabis.com

Headquarters

San Francisco, California, United States

Company Size

201-500 employees

Founded

2018

View Profile

Nabis is a licensed B2B cannabis marketplace and distribution platform that connects brands and retailers. It offers the largest portfolio of cannabis products—over 9,000 SKUs from 400+ brands—paired with two-day fulfillment, comprehensive warehousing, and end-to-end distribution services. Nabis also provides advanced analytics and inventory/ordering tools to help partners track performance and manage operations. Retailers and brands use Nabis to streamline procurement, scale distribution, and reduce time-to-shelf.