Customer Assurance - Global Market Equities
OCBC Bank(1 month ago)
About this role
A Customer Assurance Specialist at OCBC acts as a key liaison between clients and trading operations, ensuring customer issues are identified and resolved promptly to protect customer interests and the bank's reputation. The role operates within a dynamic banking environment and supports the bank’s service excellence and continuous improvement agendas. It combines analytical judgment with direct customer engagement.
Required Skills
- Complaint Handling
- Customer Service
- Problem Solving
- Investigation
- Stakeholder Management
- Communication
- Risk Assessment
- Business Continuity
- Quality Assurance
- Documentation
Qualifications
- Degree or Diploma
About OCBC Bank
ocbc.comDiscover a world of financial services with OCBC, the best trusted and established Singapore bank. Explore our range of banking solutions today.
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