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Customer Billing Support Agent at BPCS - ApplyBlast

Customer Billing Support Agent

BPCS

4 days ago

2.9 on Glassdoor

Bellevue, Washington, United States

Hybrid

Full Time

Junior

0 applicants

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About this role

The Customer Billing Support Agent provides high-quality customer service and resolves billing-related inquiries for customers fluent in German and English. This individual-contributor role involves troubleshooting common issues, managing support tickets within service-level agreements, and ensuring a positive customer experience. The position requires strong communication skills and the ability to work effectively in a fast-paced, structured environment.

Responsibilities

Manage and respond to customer-support tickets within established service-level agreements
Provide customers with relevant information and instructions for billing-related questions
Research and resolve escalated issues within the approved scope of the role