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Customer Care Advisor (US shift) at Clarivate - ApplyBlast

Customer Care Advisor (US shift)

Clarivate

4 months ago

3.6 on Glassdoor

Belgrade, Serbia

Hybrid

Full Time

Junior

0 applicants

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About this role

We are hiring a Customer Care Advisor to join our Global Customer Care Team. This role serves as the initial point of contact for internal and external customers, addressing queries and troubleshooting issues related to Clarivate's products via phone, email, and chat. The position involves resolving inquiries efficiently, documenting interactions, and escalating sensitive complaints while collaborating with various stakeholders.

Responsibilities

Provide verbal and written responses to customer inquiries via multiple channels
Resolve customer inquiries and requests related to products and services
Maintain and document detailed customer interactions to meet agreements
Prioritize issues and escalate complaints to relevant departments
Participate in internal mentorship programs to develop staff capabilities

Skills

Qualifications

Bachelor's degree

About Clarivate

clarivate.com

Headquarters

London, England, United Kingdom

Company Size

10001+ employees

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Clarivate aims to fuel the world's greatest breakthroughs through enriched data, insights, analytics, workflow solutions and expert services. Find out more.