Customer Care Advisor

GoodLeap

3 months ago

3.2 on Glassdoor

West Roseville, CA

Onsite

Full Time

Medior

0 applicants

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About this role

The Customer Care Advisor at GoodLeap serves as the first point of contact for prospective and existing customers, helping initiate the sales process and generate qualified leads. The role focuses on representing GoodLeap as a subject matter expert, documenting customer interactions, and ensuring a positive customer experience. Advisors also introduce additional GoodLeap products that may benefit customers and coordinate with management on escalated concerns. This position supports GoodLeap’s broader mission of financing sustainable home solutions through high-quality customer engagement.

Skills

About GoodLeap

goodleap.com

GoodLeap is a fintech company that provides point‑of‑sale consumer financing and a lending platform for sustainable home improvements — including residential solar, battery storage, energy‑efficient HVAC, roofing, and EV charging. It offers digital loan origination, underwriting, servicing, and capital markets solutions that connect homeowners, contractors/dealers, and institutional lenders. Contractors use GoodLeap’s dealer tools and network to close more projects while homeowners get flexible loan products to afford clean‑energy upgrades. The company’s mission is to accelerate adoption of sustainable home technologies by making financing simple and accessible.