Customer Care Advocate IA - Rochester
Excellus BCBS(8 months ago)
About this role
Customer Care Advocate who handles member and provider inquiries across phone, email, chat, mail, and in-person channels for a health plan, focusing on benefits, claims, and enrollment. The role supports member satisfaction and retention while complying with regulatory and company standards. A bilingual (English/Spanish) version of the role requires fluency in Spanish.
Required Skills
- Customer Service
- Spanish Fluency
- Multitasking
- Communication
- Computer Skills
- Problem Solving
- Documentation
- HIPAA Compliance
- Teamwork
Qualifications
- High School Diploma or Equivalent
- Bilingual English/Spanish (for B version)
About Excellus BCBS
excellusbcbs.comOfficial site of Excellus BCBS, a trusted health insurance plan for over 85 years. Shop for affordable health plans including Medicare, medical, dental, vision, and employer plans.
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