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Customer Care Advocate at Rockwell Automation - ApplyBlast

Customer Care Advocate

Rockwell Automation

3 months ago

3.7 on Glassdoor

Milano, Italy

Hybrid

Full Time

Junior

0 applicants

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About this role

As a Customer Care Advocate at Rockwell Automation, you will serve as the heart of the customer experience by resolving order-related inquiries, managing complaints, and ensuring delivery updates. You will act as a trusted partner to customers and internal teams, leading issues to resolution with urgency while meeting service level agreements. This role requires fluency in Italian and English, along with proficiency in Office 365 and experience in customer service or contact center environments.

Responsibilities

Support customers with order-related inquiries and requests
Manage and resolve product concerns including complaints and returns
Ensure updates on deliveries to meet service level agreements
Support repair and exchange processes with efficiency
Act as a trusted partner to customers and sales teams

Skills

About Rockwell Automation

rockwellautomation.com

Headquarters

Milwaukee, Wisconsin, United States

Company Size

10001+ employees

Founded

1903

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We connect the imaginations of people with the potential of technology to expand what is humanly possible, making the world more productive and sustainable.