Customer Care Agent Energy Efficiency (Call Center) - REMOTE
ICF(5 days ago)
About this role
A Customer Care Agent at ICF in energy efficiency handles high-volume customer interactions via phone, email, and chat, supporting rebate inquiries, program information, and technical guidance within a paperless call center environment. They engage in proactive outreach and coordinate with customers and contractors to enhance customer experience.
Required Skills
- Customer Service
- Call Center
- Energy Efficiency
- MS Word
- MS Excel
- Technical Assistance
- Client Support
- Communication
- Data Entry
- Problem Solving
About ICF
icf.comWe work with hundreds of companies and governments to plan, design, and implement transformative projects. Learn more about ICF.
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