Customer Care Agent- Energy Efficiency
ICF(1 month ago)
About this role
As a Customer Service Representative, the Energy Efficiency Customer Care Agent delivers exceptional customer experiences within ICF’s commercial energy business. This role involves providing inbound and outbound support to applicants and program participants through various communication channels, while leveraging advanced call center technology and efficient processes in a paperless environment.
Required Skills
- Customer Support
- Technical Assistance
- Data Entry
- Program Guidelines
Qualifications
- High School Diploma
- 2+ Years of Professional Work Experience
- Proficiency in MS Office Suite
About ICF
icf.comWe work with hundreds of companies and governments to plan, design, and implement transformative projects. Learn more about ICF.
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