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Customer Care AI Analyst Intern at Veeam Software - ApplyBlast

Customer Care AI Analyst Intern

Veeam Software

1 month ago

3.7 on Glassdoor

Columbus, Ohio, United States

Hybrid

Internship

Intern

0 applicants

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About this role

This internship offers students entering their final year of university the opportunity to gain real-world experience in a fast-paced, collaborative environment. The role focuses on modernizing the support platform by analyzing AI-driven case deflection, improving data routing, and building performance dashboards. Interns will participate in professional development sessions and contribute to a pivotal moment in the company's customer care operations.

Responsibilities

Review AI-handled interactions and case outcomes
Analyze case volume and trends to identify high-opportunity topics for self-service and AI deflection
Build reports and dashboards to track AI, routing, and migration performance

Skills

About Veeam Software

veeam.com

Headquarters

Kirkland, Washington, United States

Company Size

5001-10000 employees

Founded

2006

View Profile

Veeam Software provides data resilience, security, and AI trust solutions for enterprises operating across cloud, SaaS, Kubernetes, on-premises, and hybrid environments. Its platform spans backup and recovery, ransomware protection, Data Security Posture Management (DSPM), AI governance, and cyber extortion response through its Coveware division. Founded in 2006 and headquartered in Baar, Switzerland, Veeam is recognized as a leader in data protection and data resilience by Gartner and Forrester.