State of Indiana

Customer Care Analyst

State of Indiana

6 days ago
Canada
Onsite
Contract
Junior
0 applicants
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State of Indiana
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About this role

A Customer Care Analyst at Novo Nordisk supports internal and external stakeholders by resolving customer inquiries, monitoring communication channels, and improving service quality in a healthcare environment.

Skills

Qualifications

College or university degree in sciences, communications, or related field3-5 years of bilingual (English/French) customer service experienceProven track record of exceeding quality and productivity KPIsStrong proficiency in Microsoft Office SuiteFamiliarity with CRM tools
State of Indiana

About State of Indiana

in.gov

IN.gov is the official web portal of the State of Indiana, providing a central access point for residents, businesses, and visitors to government services and information. The site aggregates agency pages, news and alerts, online services (taxes, licensing, benefits, public records), and resources for businesses and workforce development. It aims to streamline citizen interactions with state government, improve transparency, and provide easy access to forms, contacts, and e-government tools.

About State of Indiana

Headquarters

San Francisco, CA

Company Size

201-500 employees

Founded

2018

Industry

Technology

Glassdoor Rating

4.2 / 5

Leadership Team

Sarah Johnson

Chief Executive Officer

Michael Chen

Chief Technology Officer

Emily Williams

VP of Engineering

David Rodriguez

VP of Product

Jessica Thompson

Chief Financial Officer

Andrew Park

VP of Sales

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