Customer Care and Sales Advisor - I

Cable One, Inc.(2 months ago)

Nampa, IDOnsiteFull TimeJunior$57,077 - $76,503 (estimated)Customer Service

About this role

Sparklight (a Cable One brand) is hiring a Customer Care and Sales Advisor I to serve as a primary point of contact for customers, providing support and guidance across service, billing, and product needs. The role blends customer service with sales/retention engagement, helping customers find the right solutions and encouraging them to stay with the company as needs evolve. It is focused on delivering a positive customer experience while supporting business growth through phone-based interactions.

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Required Skills

Customer Service
Retention Sales
Inbound Calls
Ticketing Systems
Active Listening
Upselling
Order Entry
Appointment Scheduling
Issue Resolution
Billing Support

+2 more

Qualifications

High School Diploma
GED

About Cable One, Inc.

cableone.biz

Cable One, Inc. is a leading broadband communications provider that connects over 1.1 million residential and business customers across 24 states through its Sparklight® brand. The company offers a variety of connectivity and entertainment services, including Gigabit Internet speeds, advanced WiFi, and video solutions, leveraging a robust fiber-powered network. In addition to serving residential customers, Cable One provides scalable and cost-effective solutions for businesses of all sizes, enabling them to thrive in a competitive marketplace.

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