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Customer Care and Sales Advocate at Cable One, Inc. - ApplyBlast

Customer Care and Sales Advocate

Cable One, Inc.

4 months ago

Show Low, AZ

Onsite

Full Time

Junior

0 applicants

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About this role

As a Customer Care and Sales Advisor at Sparklight (Cable One), you will serve as the primary support and solutions partner for customers, handling billing inquiries, service scheduling, and product changes. The role involves building trust through empathetic communication while managing retention efforts and upselling additional services to meet sales goals. You will work in an in-office environment, utilizing telephone-based selling skills and company-approved scripts to resolve issues and guide customers on the value of staying with the provider.

Responsibilities

Respond to inbound customer inquiries via phone or ticketing systems
Resolve billing questions and schedule service appointments
Negotiate household spend and upsell additional services
Handle requests to disconnect or remove services
Meet weekly and monthly sales activity goals

Skills

About Cable One, Inc.

cableone.biz

Headquarters

Phoenix, Arizona, United States

Company Size

1001-5000 employees

Founded

1983

View Profile

Cable One, Inc. is a leading broadband communications provider that connects over 1.1 million residential and business customers across 24 states through its Sparklight® brand. The company offers a variety of connectivity and entertainment services, including Gigabit Internet speeds, advanced WiFi, and video solutions, leveraging a robust fiber-powered network. In addition to serving residential customers, Cable One provides scalable and cost-effective solutions for businesses of all sizes, enabling them to thrive in a competitive marketplace.