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Customer Care Associate (Bilingual) at Alcon - ApplyBlast

Customer Care Associate (Bilingual)

Alcon

4 months ago

2.7 on Glassdoor

Mississauga, Canada

Onsite

Full Time

Junior

0 applicants

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About this role

This temporary contract position involves processing and tracking customer orders while resolving complex inquiries and collaborating with internal partners to improve service standards. The role requires managing product availability, generating analytical reports, and implementing strategies to enhance the customer experience within the eye care industry.

Responsibilities

Process, release, and track customer orders across multiple platforms efficiently.
Collaborate with internal partners to resolve complex product inquiries.
Utilize analytical tools to identify client concerns and recommend improvement strategies.
Recommend resolutions to issues while adhering to established guidelines.
Support outbound campaigns to deliver value-added services to customers.

Skills

Qualifications

Secondary School DiplomaBachelor's DegreePost-Secondary Diploma

About Alcon

alcon.com

Headquarters

Cointrin, Geneva, Switzerland

Company Size

10001+ employees

Founded

1945

View Profile

Our mission is to provide innovative vision products that enhance quality of life by helping people see better. From vision research to eye health, learn more at Alcon.com.