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Customer Care Associate at Terumo India Private Limited - ApplyBlast

Customer Care Associate

Terumo India Private Limited

3 months ago

New South Wales, Australia

Onsite

Full Time

Junior

0 applicants

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About this role

The Customer Care Associate at Terumo represents the company by servicing customer needs, maximizing contract value, and driving transformation through data intelligence and relationship building. The role involves engaging with customers to improve experiences, identifying sales opportunities, and administering automation while ensuring high standards in order processing and enquiry response. Candidates will utilize analytical skills to diagnose system issues and redesign processes to better suit stakeholder requirements.

Responsibilities

Proactively engage with customers to improve experience and identify sales opportunities
Administer and develop automation while ensuring high standards in order processing
Diagnose potential issues within customer and company systems using analytical skills
Coordinate with internal teams to resolve and prevent service issues
Redesign processes and tools to better suit stakeholder needs