Customer Care Associate

The Customer Care Associate provides front-line phone support to life insurance policyholders, agents, and beneficiaries, handling inquiries about payments, policy information, and claims. This remote role requires processing transactions, resolving routine issues, and maintaining accurate records while ensuring high customer satisfaction and adherence to service metrics. The position demands strong knowledge of life and annuity products, excellent communication skills, and the ability to manage a high volume of calls in a call center environment.