Customer Care Center Agent (BDC)

The Customer Care Center Agent (BDC) serves as the primary point of contact for inbound sales calls and internet leads across multiple franchises, focusing on rapid response and consistent follow-up to set and confirm sales appointments. This full-time role requires high-volume phone and digital communication, accurate CRM documentation, and adherence to strict daily performance metrics. The position involves working evenings and Saturdays to cover peak business hours while collaborating with sales managers to ensure a smooth customer experience.