Customer Care Centre Agent - Winter 2026/27

The Customer Care Centre Agent handles inbound calls and walk-in inquiries for the Calgary Snow Central Office, facilitating pass and product sales, retail transactions, and hotel reservations. This visible role requires proactive customer service, efficient call transfers, and accurate documentation while working closely with Sales & Marketing and the Hotel Revenue Account Manager. The position involves maintaining a professional demeanor, managing sensitive information, and supporting team members in a fast-paced resort environment.