ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Customer Care Consultant at LegalShield - ApplyBlast

Customer Care Consultant

LegalShield

5 months ago

3.5 on Glassdoor

Onsite

Full Time

Junior

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

The Customer Care Consultant role involves assisting internal and external customers by answering questions and resolving problems via telephone, chat, and email. Incumbents must adhere to company policies while ensuring customer satisfaction and understanding of PPLSI products and services.

Responsibilities

Respond to calls, emails, and chats from members and coworkers
Act as an advocate for customers and solve problems empathetically
Provide accurate benefit education and answer member inquiries
Maintain minimum KPI targets for quality and talk time
Update membership information timely and accurately within guidelines

Skills

Qualifications

Highschool diploma or equivalent1 or more years of customer service experience preferredPrior contact center experience preferredStrong computer knowledgeMinimum typing speed of 35 WPM

About LegalShield

legalshield.com

Headquarters

Ada, Oklahoma, United States

Company Size

501-1000 employees

Founded

1972

View Profile

LegalShield makes legal help accessible for individuals, families, and small businesses through affordable legal plans and trusted support when it matters most.