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Customer Care Consultation Specialist at LegalShield - ApplyBlast

Customer Care Consultation Specialist

LegalShield

3 months ago

3.5 on Glassdoor

Duncan, Oklahoma, United States

Onsite

Full Time

Junior

0 applicants

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About this role

The Customer Care Consultation Specialist provides support to identity theft members by investigating alerts, educating members on protection measures, and coordinating with licensed investigators when needed. The role focuses on delivering empathetic, accurate, and timely assistance while maintaining high service standards and documentation.

Responsibilities

Conduct research to determine identity theft incidents
Educate members on identity protection and impact mitigation
Document cases accurately in iSeries, People Search, and Freshdesk
Refer compromised cases to Restoration Specialists
Maintain attendance and meet KPI targets

Skills

About LegalShield

legalshield.com

Headquarters

Ada, Oklahoma, United States

Company Size

501-1000 employees

Founded

1972

View Profile

LegalShield makes legal help accessible for individuals, families, and small businesses through affordable legal plans and trusted support when it matters most.