Customer Care - Continuous Improvement Specialist
Gousto
About this role
A Continuous Improvement Specialist at Gousto works within the Customer Care Team to identify and implement initiatives that enhance customer experience, increase operational efficiency, and improve agent productivity. The role involves data analysis, process improvement, and automation to deliver measurable impact.
Skills
About Gousto
gousto.co.ukGousto is a UK meal-kit company that delivers fresh, pre‑portioned ingredients and easy‑to‑follow recipes to customers across Britain. It runs a flexible, subscription-style service with a rotating menu of healthy, chef‑designed meals and next‑day delivery available seven days a week. Gousto pairs culinary development with a strong technology stack — building high‑availability, data‑driven systems to scale operations and improve the customer experience. The company emphasizes convenience, quality ingredients and continual product and engineering-led innovation.
About Gousto
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Gousto.
Salary
$73k – $97k
per year