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Customer Care Coordinator - Beau Rivage at MGM Resorts International - ApplyBlast

Customer Care Coordinator - Beau Rivage

MGM Resorts International

4 months ago

2.8 on Glassdoor

Beau Rivage, Mississippi

Hybrid

Full Time

Junior

0 applicants

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About this role

A Customer Care Coordinator at Beau Rivage Resort & Casino creates unique guest experiences by managing inbound and outbound calls for hotel bookings, dining reservations, and entertainment. The role requires delivering personalized service, resolving guest inquiries, and proactively upselling experiences while representing the MGM brand. This position operates remotely with occasional in-person meetings and includes a mandatory four-week on-property training program.

Responsibilities

Answer inbound and outbound calls to assist guests with bookings and inquiries
Resolve guest questions with professionalism and empathy
Proactively upsell and cross-sell experiences to enhance the guest journey
Represent the MGM brand with care and consistency
Complete a four-week on-property training program

Skills

About MGM Resorts International

mgmresorts.com

Headquarters

Las Vegas, Nevada, United States

Company Size

10001+ employees

Founded

2000

View Profile

MGM Resorts International (NYSE: MGM) is a global gaming, hospitality and entertainment company operating 31 hotels and casinos worldwide. Its integrated resorts combine gaming with hotels, dynamic meeting and convention spaces, live shows, dining and nightlife. MGM serves both leisure and business travelers and promotes direct bookings through its platform. The company positions itself as a provider of large-scale entertainment experiences and destination hospitality.