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Customer Care Executive at FREENOW - ApplyBlast

Customer Care Executive

FREENOW

3 months ago

3.6 on Glassdoor

Athens, Greece

Onsite

Full Time

Junior

0 applicants

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About this role

The Customer Care Executive will provide high-quality support to drivers and passengers using the Freenow by Lyft platform, handling inquiries via calls, email, and messenger while advocating for riders and drivers. The role involves triaging and escalating issues, collaborating with other departments, and ensuring smooth, profitable operation of the Real‑Time Team.

Responsibilities

Deliver high-quality support via calls, emails and messenger platforms
Triage issues and escalate them when necessary
Cooperate with other departments to assist projects and resolve technical issues

Skills

About FREENOW

free-now.com

Headquarters

Hamburg, Hamburg, Germany

Company Size

1001-5000 employees

Founded

2009

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FREENOW is a mobility platform that lets users book taxis and other transport services through a mobile app in multiple European cities. The company also provides software and demand-generation tools for professional drivers and taxi fleets.