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© All Rights Reserved. ApplyBlast.com
Lablink
The Customer Care & Experience Manager leads the strategic design and continuous optimization of the end-to-end patient journey to elevate patient satisfaction and drive CSI and NPS metrics. This role is responsible for maintaining strict compliance with healthcare regulatory standards and converting patient feedback into actionable operational improvements. The position involves overseeing seamless journey operations, managing statutory grievance processes, and leading cross-functional teams to foster a patient-centric organizational culture.
Lablink Medical Laboratory is the largest private hospital laboratory network in Malaysia, with over 29 hospital laboratories across the country. Established in 1989, Lablink provides a wide range of diagnostic and laboratory tests — including haematology, microbiology, molecular diagnostics, genetic screenings, and more — serving both healthcare professionals and walk-in patients. Lablink Diagnosis Centre in Kuala Lumpur is also the first private laboratory in Malaysia to comply with Bio-Safety Level 3 (BSL3) standards for testing highly infectious diseases.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Lablink.
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