Customer Care Foundation Supervisor

The Customer Care Foundation Supervisor provides operational leadership and oversight for call center and eligibility teams supporting a pharmaceutical manufacturer’s patient assistance foundation and copay assistance programs. This role ensures exceptional, compliant service delivery across patient intake, eligibility determination, enrollment, and ongoing case management. The Supervisor is responsible for staff performance, workload management, quality assurance, training, and continuous process improvement while serving as the primary escalation point for complex patient and client issues.