PulteGroup

Customer Care Manager II

PulteGroup(3 months ago)

Westborough, MAOnsiteFull TimeJunior$72,000 - $86,000Customer Care
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About this role

The Customer Care Manager II at PulteGroup oversees homeowner service requests in the field, triaging warranty issues, coordinating repairs, and ensuring customer satisfaction. The role involves conducting in‑person assessments, managing trades, and handling documentation until completion.

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Required Skills

  • Customer Service
  • Warranty Management
  • Root Cause Analysis
  • Construction Knowledge
  • Communication
  • Conflict Resolution
  • Cost Management
  • Computer Literacy

Qualifications

  • High School Diploma
  • Bachelor's Degree (Preferred)
  • Valid Driver's License

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