Customer Care Manager II
PulteGroup(5 months ago)
About this role
The role involves conducting in‑person homeowner assessments, coordinating service work with vendors, and ensuring quality and customer satisfaction for new homes. It includes managing warranty processes, performing minor repairs, and driving repeat and referral business through effective relationship management.
Required Skills
- Customer Service
- Communication
- Conflict Resolution
- Root Cause Analysis
- Construction Knowledge
- Warranty Management
- Cost Management
- Computer Literacy
Qualifications
- High School Diploma
- Bachelor's Degree
- Valid Driver's License
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