Customer Care Manager II
PulteGroup(5 months ago)
About this role
The Customer Care Manager II at PulteGroup oversees homeowner service requests, triages warranty issues, and manages repair completion to ensure satisfaction and build quality before delivery. This onsite role requires field assessments, coordination with vendors, and direct interaction with customers throughout the Indianapolis area.
Required Skills
- Customer Service
- Warranty Management
- Root Cause Analysis
- Construction Knowledge
- Communication
- Conflict Resolution
- Cost Management
- Computer Literacy
- Field Coordination
- Trade Management
Qualifications
- High School Diploma
- Bachelor's Degree
- Valid Driver's License
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