Customer Care Manager II

The Customer Care Manager II is a field-based role responsible for managing in-home service requests, triaging warranty concerns, and coordinating repairs with vendors to ensure customer satisfaction. This position involves conducting home assessments, leading root-cause analysis for quality issues, and resolving customer complaints while maintaining positive relationships with homeowners. The role requires onsite attendance to assigned communities in Northern Virginia and Maryland to oversee the delivery of high-quality home builds and manage associated risks.