Customer Care Manager (w/m/d)
HERO Software GmbH(21 days ago)
About this role
A Customer Care Manager oversees the customer service team within the Customer Experience department to ensure quality support and customer satisfaction. The role involves managing customer interactions, developing service strategies, and collaborating with other departments to improve customer experience.
Required Skills
- Customer Service
- Team Management
- Communication
- Problem Solving
- Relationship Building
About HERO Software GmbH
hero-software.deHero Software is a German software studio that designs and builds custom digital products for businesses. They specialize in modern web applications, delivering scalable, maintainable software with seamless backend integrations and user-friendly front-ends. Serving a European clientele across Germany, Austria, France, Spain, Italy, and the Netherlands, they offer end-to-end services from strategy and UX design to development, deployment, and ongoing maintenance. The team prioritizes privacy, compliance, and performance to deliver fast, localized experiences across markets.
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