Customer Care Manager (w/m/d)
HERO Software GmbH
About this role
A Customer Care Manager oversees the customer service team within the Customer Experience department to ensure quality support and customer satisfaction. The role involves managing customer interactions, developing service strategies, and collaborating with other departments to improve customer experience.
Skills
About HERO Software GmbH
hero-software.deHERO Software GmbH is a German software company that provides cloud-based business software for trades and crafts businesses. Its platform helps companies manage quotes, invoices, project workflows, scheduling, and office operations digitally. HERO operates in the SaaS industry, serving small and mid-sized trade businesses with tools to streamline administrative and field service work.
Recent company news
The SaaS NewsHERO Software Closes €40 Million in Series B
Jul 12, 2024
Euronews.com8 in 10 hiring managers say they’ve ghosted job candidates
Jul 11, 2024
StartingUpHERO Software: 40 Mio. Euro für Betriebssoftware für Handwerksbetriebe
Jul 12, 2024
HandwerksblattPlancraft will Software für das Handwerk möglichst einfach halten
Nov 11, 2021
DIE ZEITElektro - Elektronik - IT - Telekommunikation: IT
Nov 3, 2025
About HERO Software GmbH
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for HERO Software GmbH.
Salary
$132k – $179k
per year