Customer Care Manager
Nkuku
About this role
A Customer Care Manager ensures the needs of both DTC and B2B customers are met and exceeded by delivering service excellence, developing strategies, setting KPIs, and coaching a team of Customer Advisors.
Skills
About Nkuku
nkuku.comNkuku is a UK-based lifestyle brand and online retailer offering handcrafted, ethically sourced furniture and home accessories under the tagline “Natural. Ethical. Crafted.” They curate consciously designed pieces made by skilled makers—furniture, kitchen & dining items, lighting, soft furnishings and decorative accessories—with an emphasis on natural materials and careful craftsmanship. Nkuku focuses on sustainability and ethical production, selling directly to customers via their online store in the UK and internationally.
About Nkuku
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Nkuku.
Salary
$118k – $173k
per year
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