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Customer Care Member Service Representative at Allegiant - ApplyBlast

Customer Care Member Service Representative

Allegiant

3 months ago

4.1 on Glassdoor

Las Vegas, Nevada, United States

Onsite

Full Time

Medior

0 applicants

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About this role

The Customer Care Member Service Representative fields incoming calls and emails from Allegiant Credit Card holders, handling reservations, account linking, point inquiries, and serving as a subject matter expert for the credit card product. The role requires proactive service, collaboration with the Member Services team, and a focus on delivering exceptional customer experiences.

Responsibilities

Assist with redemption process for points and BOGO reservations
Handle inbound and outbound calls and email inquiries
Create and modify travel itineraries including changes and cancellations
Serve as subject matter expert and liaison for credit card holders
Log loyalty reservations and escalated issues in Loyalty Portal

Skills

About Allegiant

allegiantair.com

Headquarters

Las Vegas, Nevada, United States

Company Size

1001-5000 employees

Founded

1999

View Profile

Allegiant Air is an American low-cost scheduled and charter airline headquartered in Las Vegas, Nevada, and a subsidiary of Allegiant Travel Company. It operates a point-to-point network that primarily links small and mid-size U.S. communities with leisure destinations, often using secondary airports to keep fares low. The carrier uses a fleet of narrow‑body jets (primarily Airbus A320‑family aircraft) and generates additional revenue through ancillary fees and bundled vacation products like hotels and car rentals. Founded in 1997, Allegiant is publicly traded (NASDAQ: ALGT) and is known for a no‑frills, leisure‑focused business model.