Customer Care Operations Manager

The Customer Care Operations Manager at evermore owns and runs the Customer Care function within a multi-vendor BPO environment, supporting members and caregivers across multiple health plans and benefit program brands. This role involves partnering with cross-functional teams to deliver consistent, high-quality care experiences at scale while managing vendor performance, technology systems, and training infrastructure. The position requires deep operational expertise in vendor governance, quality assurance, and continuous improvement to directly impact members' access to essential benefits.