Customer Care Process Excellence Manager
InPost
About this role
A Process Improvement Manager in the Customer Care Excellence team is responsible for optimizing and automating customer service processes by implementing innovative technologies like AI and RPA. The role involves collaborating with multiple teams to identify improvement opportunities and deliver scalable solutions to enhance operational efficiency and service quality.
Skills
About InPost
inpost.euInPost is a technology-driven logistics company that provides modern, sustainable courier services and self‑service Parcel Lockers for e‑commerce delivery. It offers cost‑effective, convenient last‑mile solutions that let merchants and customers send and receive parcels via lockers or courier collection. The company emphasizes data‑driven operations and sustainability to reduce environmental impact and improve efficiency. InPost focuses on innovation and customer convenience across its European markets.
About InPost
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$78k – $105k
per year