Customer Care Representative - Calgary, AB

Optiom is hiring a Customer Care Representative to serve as the primary point of contact for policyholders, handling inbound calls to resolve questions about coverage, billing, and administrative transactions. This front-line role requires managing a high volume of interactions with precision and empathy while maintaining strict accuracy in a regulated environment. Candidates will spend approximately 80% of their time on the phone, with the remainder dedicated to written correspondence and policy maintenance.