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Customer Care Representative (Full Time) at Duke Energy - ApplyBlast

Customer Care Representative (Full Time)

Duke Energy

3 months ago

3.9 on Glassdoor

Charlotte, NC

Hybrid

Full Time

Junior

0 applicants

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About this role

A Customer Care Specialist at Piedmont Natural Gas handles billing inquiries, service orders, and trouble calls to ensure high customer satisfaction. The role involves consulting with customers, escalating issues when necessary, and promoting available products and services. Employees must be available for on-call rotations, overtime, and storm duty calls to support higher call volumes during major events.

Responsibilities

Handle customer billing inquiries and service orders efficiently
Escalate complex customer issues to management when appropriate
Promote sales of available products and services to customers
Participate in on-call rotation for storm duty and extended hours
Build genuine connections with customers to represent the brand

Skills

About Duke Energy

duke-energy.com

Headquarters

Charlotte, North Carolina, United States

Company Size

10001+ employees

Founded

1904

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Duke Energy is a leading energy company providing electricity and natural gas service to millions of customers across several states in the U.S. The company focuses on energy efficiency and sustainability, offering resources and information to help residential customers save energy and manage their usage effectively. With a commitment to safe and reliable energy solutions, Duke Energy plays a crucial role in powering communities while promoting environmental stewardship.