Customer Care Representative
McKesson(1 month ago)
About this role
The Aesthetics Customer Care Representative handles inbound customer interactions for McKesson’s 3PL aesthetics business, processing orders, returns, and account updates while tracking shipments and Salesforce cases. The role emphasizes professional, empathetic customer service with a focus on first-call resolution and adherence to team procedures and SLAs. This position operates within a call-queue environment and supports cross-functional handoffs to other departments as needed.
Required Skills
- Order Entry
- Phone Support
- Email Management
- Salesforce
- Returns Processing
- Shipping Knowledge
- Package Tracking
- Account Setup
- Microsoft Excel
- Multitasking
+2 more
Qualifications
- High School Diploma
- College Degree Preferred
About McKesson
mckesson.comThe leading healthcare company for wholesale medical supplies & equipment, pharmaceutical distribution, and healthcare technology solutions.
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