Customer Care Representative

The Aesthetics Customer Care Representative handles inbound customer interactions for McKesson’s 3PL aesthetics business, processing orders, returns, and account updates while tracking shipments and Salesforce cases. The role emphasizes professional, empathetic customer service with a focus on first-call resolution and adherence to team procedures and SLAs. This position operates within a call-queue environment and supports cross-functional handoffs to other departments as needed.