Customer Care Representative

Optiom seeks a Customer Care Representative to serve as the primary point of contact for policyholders, handling inbound calls, resolving coverage and billing inquiries, and processing administrative transactions. Approximately 80% of the time is spent on the phone, requiring the candidate to represent high service standards while maintaining accuracy in a regulated environment. Ideal candidates possess 1–2 years of customer service experience, strong active listening skills, and the ability to navigate CRM systems with integrity.