Customer Care Representative

The Customer Care Manager at Givaudan serves as the central link between customers, operations, sales, and internal services, ensuring requirements are met efficiently while acting as the Voice of the Customer. This role involves building strong relationships, managing the sales order process from request to shipment, and executing customer care strategies through collaboration across teams. The position focuses on resolving order issues, handling complaints, maintaining accurate customer records, and actively participating in demand planning and continuous improvement initiatives.