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Customer Care Representative at Concentrix - ApplyBlast

Customer Care Representative

Concentrix

1 month ago

3.3 on Glassdoor

Matosinhos, Portugal

Onsite

Full Time

Medior

0 applicants

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About this role

This role involves providing compassionate and high-quality support to users managing diabetes through life-changing medical technology. The position requires delivering empathetic, multi-market customer care across German and English channels while addressing urgent technical inquiries and product questions. You will serve as a vital lifeline for individuals relying on medical devices, ensuring clear and reassuring assistance in a dynamic environment.

Responsibilities

Deliver empathetic multi-market customer care across German and English channels
Address urgent technical inquiries and product questions using active listening
Document cases accurately and maintain service standards for diabetes care technologies

Skills

About Concentrix

concentrix.com

Headquarters

Newark, California, United States

Company Size

10001+ employees

Founded

1983

View Profile

Concentrix is a global technology and services leader that helps companies design and deliver differentiated customer experiences and improve business performance. It provides end-to-end CX solutions — including consulting, digital transformation, analytics, automation and AI-powered platforms — plus customer engagement and outsourcing services across industries. Concentrix partners with major brands to reimagine customer journeys, combining human-centered design, data-driven insights and technology to drive growth, efficiency and loyalty worldwide.