Customer Care Representative

The Customer Care Representative serves as the frontline image of MTM Health, primarily handling inbound calls from members, clients, and facilities to verify eligibility and coordinate non-emergent transportation and paratransit services. This role requires providing high-quality customer service, scheduling trips cost-effectively, and responding to inquiries and complaints in a timely and professional manner. The position may also involve face-to-face contact with members and potential team lead responsibilities as skills progress.