Customer Care Representative/Product Support Specialist - North America

Leapsome(1 month ago)

HybridFull TimeJunior$73,353 - $97,172 (estimated)Customer Success

About this role

The Customer Care Representative/Product Support Specialist at Leapsome is responsible for providing exceptional technical support to users and enhancing their overall experience with the AI-powered HR platform. This role includes hosting webinars, collaborating with the Product Team to communicate user insights, and improving internal processes to ensure scalability. The ideal candidate has a customer-facing background in tech startups, a strong understanding of new tools, and a passion for continuous learning in the evolving landscape of work.

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Required Skills

Customer Support
Technical Troubleshooting
Webinar Hosting
Process Improvement
User Experience Insights
Team Collaboration
Task Prioritization
Issue Resolution
Empathetic Communication
Continuous Learning

+2 more

Qualifications

University degree

About Leapsome

www.leapsome.com

Leapsome is an AI-powered HR software platform designed to enhance employee engagement and streamline HR processes. It offers comprehensive tools for managing everything from employee records and performance reviews to learning and development, fostering a people-first approach to HR. By automating administrative tasks, Leapsome helps organizations ensure compliance while empowering their teams to thrive in an environment that prioritizes growth, feedback, and alignment. Companies leverage Leapsome to simplify their HR operations and improve overall employee satisfaction and productivity.