CareSource
The Customer Care Resolution Specialist serves as a subject matter expert responsible for handling and resolving escalated calls from members and providers. This role involves coaching new hires, identifying process gaps, and providing peer feedback to enhance customer care operations. The specialist ensures compliance with HIPAA and state regulations while maintaining high standards of service and member satisfaction.
Headquarters
Dayton, Ohio, United States
Company Size
1001-5000 employees
Founded
1989
CareSource is a nonprofit managed care organization that provides health insurance plans and related healthcare services, primarily through Medicaid, Medicare, and Marketplace offerings. The company works with members, providers, and government partners to deliver access to medical, behavioral health, and care management services in the health insurance industry.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for CareSource.
CareSource and other local companies are up for state tax credits
Dec 11, 2025