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Customer Care & Sales Advisor at Cable One, Inc. - ApplyBlast

Customer Care & Sales Advisor

Cable One, Inc.

5 months ago

Aransas Pass, TX

Onsite

Full Time

Junior

0 applicants

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About this role

A Customer Care and Sales Advisor at Sparklight (Cable One) acts as a solutions partner to handle customer inquiries, resolve billing and service issues, and manage retention efforts. The role requires responding to phone and ticketing system requests while effectively negotiating customer spend and upselling additional services to meet sales goals. In-office personnel will blend service and sales skills to protect customer relationships and demonstrate the value of Sparklight's offerings.

Responsibilities

Respond to inbound customer inquiries via phone and ticketing systems
Resolve billing questions and scheduling service requests efficiently
Negotiate household spend and upsell additional services to meet goals
Handle complex customer situations to prevent disconnecting
Accurately input orders and manage add or delete requests in hosted platforms

Skills

Qualifications

High School DiplomaGED

About Cable One, Inc.

cableone.biz

Headquarters

Phoenix, Arizona, United States

Company Size

1001-5000 employees

Founded

1983

View Profile

Cable One, Inc. is a leading broadband communications provider that connects over 1.1 million residential and business customers across 24 states through its Sparklight® brand. The company offers a variety of connectivity and entertainment services, including Gigabit Internet speeds, advanced WiFi, and video solutions, leveraging a robust fiber-powered network. In addition to serving residential customers, Cable One provides scalable and cost-effective solutions for businesses of all sizes, enabling them to thrive in a competitive marketplace.